Message from Audrey
I know you waited months, even years for your vacation to Europe….. told your friends and family how excited you were, started counting down the days … began thinking about what you were going to wear … maybe even picked up a new suitcase. You were ready to go! But then… the unthinkable happened. The global threat of Covid-19 is one of the most challenging things we have ever faced. Not only from our own perspective as a tour Company, but as a human collective. This pandemic is not just forcing us to adjust our travel plans, but dramatically influencing the way we live.
I am saddened for my clients who won’t be able to enjoy the vacation they’ve waited so long for, but also for my beloved team of associates, drivers, hotel staff, and city guides who are going through a very difficult time. As you may know, we are expats, with close family and friends in Italy, France, Germany, Spain and so for us, this is as hard to deal with from both an operational standpoint as well as an emotional one.
But let me be clear, Travels with Audrey is not going anywhere. Rest assured, I have an exceptional team and with your support, we will come out of it much stronger than ever. Of course, we can’t predict what’s going to happen with the Coronavirus (Covid-19) outbreak, but we’ve got more than 35 years of experience in the travel industry, we’re used to dealing with global issues. So you know you’re in safe hands with specialists who are experts in their destinations and remain your single point of contact. Europe will be back to sharing the stunning sites it is known for with travelers from around the world.
I could not be more thankful for my clients continued support, out of all the tours scheduled in the spring and early summer this year, 90% chose to reschedule as opposed to cancelling their vacation with Audrey. And, most importantly, they have something super exciting to look forward to in the near future, which can be a huge mood booster right now for those who are looking forward to traveling again.
Our passion for exploring our world is as strong as ever, and we remain committed to providing you with truly life-enhancing travel experiences. During our years in the travel industry, we have successfully navigated events ranging from SARS to Iceland’s volcano erupting and we know that we will make it through this current challenge, just as we have in the past. We have earned our guests’ trust, and your travel dreams are safe with Travels with Audrey. Our priority has always been to not only keep clients safe, but to also deliver on our promise of an extraordinary travel experience.
With a continuously evolving worldwide situation, you can count on us to consistently monitor the CDC (Centers for Disease Control) and the WHO (World Health Organization) for the latest updates regarding the coronavirus (COVID-19) and the relevant travel disruptions.
We are still very busy booking private tours for 2021, which, also giving the current situation, is filling up faster than usual. Now is the time to look at those dates, as Italy for example is and will always be, one of the most popular destinations in the world. If you have any questions, you can reach me via email, phone, directly on my website, or through my social media platforms.
On behalf of the Travels with Audrey team, I am sending our best wishes for the health and safety of you and your loved ones. I would also like to thank you for choosing us for your travel plans. Despite the present challenges, we know that brighter days lie ahead and we look forward to exploring Europe together soon.
Audrey De Monte, CEO and CITM
Travels with Audrey’s Travel Policy
Because of the uncertainty in the world around the coronavirus pandemic, we understand that you may wish to postpone your vacation. With that in mind, we’ve relaxed our normal cancellation policies.
As the situation with travel and COVID-19 is constantly changing, Travels with Audrey will continue to make decisions that are rooted in care for both our travelers and our local business partners. These policies are subject to change at any time, but we’ll do our best to keep you informed. Please bookmark this page for updates or email us at firstname.lastname@example.org if you have questions.
If you are scheduled to travel with us between April 15 and June 30, 2020, we have altered our policies as follows:
For bookings paid in full: Any guest who wishes to reschedule their private tour (based on availability), we will issue a travel credit for the new travel dates. This credit is equal to the amount already paid, minus non-refundable items.
Rescheduled trips need to be booked and completed by 12/31/2021 and are subject to rate changes based on your new travel dates.
Please note that, should you or your clients wish to cancel and receive a credit, or reschedule you must let us know in writing at least 35 days before the originally scheduled arrival date please contact us by email at email@example.com.
For bookings not paid in full: Final payment for guests are now due 30 days prior to departure instead of 90 days.
If you are scheduled to travel on June 30, 2020, and beyond: At present all of Travel with Audrey’s standard policies (below) apply. Should our plans or policies change, we will notify you.
Standard Policy: Upon acceptance by Travels with Audrey of the 30% deposit (Initial Tour Payment), the signed Liability Waiver and the completed Guest Registration form, dates for the private tour are considered fully purchased and are not subject to cancellation. Trip cancellation and interruption insurance is highly recommended to protect you and your investment in the event of the cancellation, postponement, or discontinuation of the Tour.
To read more about Coronavirus:
World Health Organization (WHO) https://www.who.int/emergencies/diseases/novel-coronavirus-2019
To check the latest government travel advice:
US State Dept travel advice